Choose a package and send photos of the front and back — no account needed. We confirm we can help within two working days, and you only pay once you accept.
Both use the same short form: two photos, what it's for, and your email.
Please don't post a card until you've accepted and paid for your quote. Your parcel page then shows how to pack it, and you add the tracking number there.
A quote is free and is an enquiry, not an order. Send a photo of the front and back of your card with a short note on what it's for, and we reply within two working days with whether we can help and the price: £30 per card for Card Restoration, or no service fee for an eligible Kids Free request.
Only once you accept and pay do you post the card, tracked, using the packing guide on your parcel page. We photograph it on arrival and assess it in hand; if anything differs from the quote, we ask before doing any work.
What happens after you send your photos, prices, postage and refunds.
Choose a package and send two photos, the front and the back of the card, with a short note on what it's for. No account is needed. We reply within two working days and tell you whether we can help and the price before you pay anything.
Yes. A quote request is free and is an enquiry, not an order. You only pay once you accept the quote, and nothing is owed if you decide not to go ahead.
Only after you've accepted and paid for your quote. Your parcel page then shows how to pack the card and where to send it, and you add your tracking number there. Please don't send a card before that.
Card Restoration is a fixed £30 per card, including any colour touch-up you choose. Kids Free has no service fee for eligible requests — we confirm eligibility from your photos. You pay securely online only after we've confirmed we can help, and return delivery is paid then too, or once your cards are ready to come back. If the in-hand assessment changes anything, we ask before any work: approve the plan, or decline and get the service price back minus a £12 assessment fee, with your card returned unchanged.
Our package for young collectors: we restore an eligible child's Pokémon card with no service fee. We confirm eligibility from your photos before anything is due. Postage is still paid by you: you send the card to us tracked and choose return delivery.
We photograph the card on arrival and assess it in hand. No work starts until that assessment is done and you've approved the plan. If the card needs something different from what we quoted, we ask you first.
An optional extra that adds ink to cover small white spots, up to 1mm: on the back of any Pokémon card, including Chinese, English and Japanese cards, and on the front only of vintage cards with solid yellow borders. You choose it with your quote and it's included in the price.
A touch-up can't be guaranteed to be invisible and may not be reversible, and graders are more likely to flag added colour. If you plan to grade the card, think carefully before choosing it.
You send your cards to us with a tracked service and add the tracking number on your parcel page; for valuable cards, choose a service with enough insurance cover. Return delivery is chosen when you pay, or once your cards are ready to come back, from Royal Mail Tracked 48 up to Special Delivery Guaranteed, which is insured to £750.
Yes. The quote, the price and the process are the same: send two photos first, and post the card only after you've accepted and paid. You arrange tracked, insured postage to our UK workshop and choose your return service when you pay, or once your cards are ready to come back.
Yes, within 14 days as a consumer. Before your cards reach us you get a full refund. After we've assessed them in hand, we refund the service price less the £12 assessment fee per card and return them unchanged. Once you've approved the plan and work has started, we refund only for work not yet done.
Timing depends on the card and the work. We confirm the expected turnaround with your in-hand assessment, and every step appears on your quote page as it happens.